Bipin Domy Thomas /
Career / Since 2003

From making things
to building capability.

I work where customer understanding, technical possibilities and business priorities meet design. My career has taken me from hands-on design and development to founding a company and holding executive responsibility for experience and innovation.

Design leadership · Organisational development · Human + AI creation

Connect on LinkedIn
225+

Businesses served by Domy, including Zerodha and Upstox

45+

Startups supported through Microsoft’s startup ecosystem

100K → 1M

FYERS customer growth during my CXO tenure, from roughly 100,000 to one million

A widening remit.

Aug 2021–Present

FYERS

Chief Experience Officer → Chief Innovation Officer

Executive responsibility across customer experience, specialist functions and opportunity exploration. The CXO chapter covered 2021–2025; the subsequent innovation remit focused on evaluating possibilities before committing them to a roadmap.

  • Established dedicated expertise in interface design, user research, product language and front-end development during a period of roughly tenfold customer growth.
  • Coordinated an urgent mobile-app response across service, product and technical teams, with responsibility extending into delivery.
  • Directed experiments in financial education and AI-enabled content creation; one production workflow found a second use in product communications.
FYERS website Organisation & leadership Customer recovery Innovation in practice
2012–2021

Domy Innovations Cafe

Founder & CEO

Established in March 2012 alongside my Sakhatech role; full-time from April 2013. Grew a consulting practice into a partner able to take on research, software development and product delivery across international markets.

  • Worked with 225+ businesses and supported 45+ startups through Microsoft’s ecosystem.
  • Recruited complementary expertise, including a CTO, as customer engagements demanded broader responsibility.
  • Introduced manager coaching, career conversations and regular employee feedback. More than 50 designers worked at Domy over its history.
The founder chapter
2009–2013

Sakhatech Information Systems

Technical Head

Assembled the design, gaming, animation and engineering expertise for a multiplayer engagement involving a US partner working with the NFL. Combined technical direction with people management and collaboration with Los Angeles leadership.

From expertise to leadership
2007–2009

Hewlett-Packard

Business Analyst — Interactive Design

Developed enterprise experience across usability, accessibility, stakeholder coordination and measurement, while leading a small design and development team.

2006–2007

Calpine Group

Multimedia Designer

Combined interactive design with browser architecture for a custom-carpet application, connecting customer creativity to manufacturing output.

2004–2006

Ditro Advanced Technologies

Multimedia Designer

Took work from customer requirements through design, implementation, testing and support in a small international startup.

2004

Geojit Technologies

Web Designer

Entered capital-markets technology and developed configurable interfaces using XML and ActionScript.

An early systems decision
2003–2004

SSI

Teaching Faculty — Interactive Design

Taught graduate and postgraduate students to create interactive experiences with Flash, ActionScript and ASP.

Education & learning

Master’s in Computer Applications, complemented by Human Factors International training in Human-Computer Interaction and User Experience.

Recognition

Three HP Spotlight Awards, Purple Heart for High Performance, Mother of Pearl – Gold, and Elite Superstar for Innovation and Performance.

Published articles; produced and directed music albums.

Let’s connect

What do you need
to build next?

Email me if you think we should be working together on interesting projects.